Privacy Policy

Last Updated: March 16, 2026

This Privacy Policy explains how Zerate, Inc. ("Zerate," "we," "our," or "us") collects, uses, discloses, and otherwise processes personal information in connection with our websites, applications, campaigns, communications, and related services (collectively, the "Service").

1. Scope

This Privacy Policy applies to personal information we process when you:

• visit our website or legal pages;
• create or use an account;
• create or receive gifts, rewards, referrals, coupons, or promotional communications through the Service;
• contact us;
• interact with campaigns, pages, tracking links, forms, or emails powered by Zerate; or
• otherwise engage with Zerate as a user, business customer, recipient, vendor contact, or website visitor.

This Privacy Policy does not apply to the privacy practices of third parties, including merchants, senders, vendors, payment processors, shipping partners, fulfillment partners, or other businesses using Zerate. Those parties may have separate privacy notices and independent legal obligations.

2. Categories of Personal Information We Collect

Depending on how you interact with the Service, we may collect:

A. Identifiers and Contact Data

Name, email address, postal address, phone number, account username, business name, domain, IP address, device identifiers, and similar identifiers.

B. Commercial and Transactional Information

Campaign details, redemption history, reward and coupon details, purchase-related information, order information, payment-related metadata, billing address, shipping details, and records of gifts or rewards sent, claimed, fulfilled, or canceled.

C. Internet and Device Activity

Browser type, operating system, pages viewed, referring URLs, timestamps, email open or click data, campaign interaction events, cookie data, analytics events, and approximate geolocation derived from IP address.

D. Communications and Content

Support requests, emails, chat messages, uploaded campaign text, images, logos, comments, survey responses, and records of messages sent through the Service.

E. Professional or Business Information

Company name, role, job title, industry, business contact information, tax-related business information, and campaign-related account settings.

F. Inferences

Inferences and aggregated insights relating to campaign performance, deliverability, fraud risk, or product usage patterns.

3. Sources

We may collect personal information from:

• you directly;
• the business or sender using Zerate;
• recipients and claimants who interact with a campaign or redemption flow;
• automated technologies such as cookies, pixels, logs, and analytics tools;
• payment processors, anti-fraud vendors, identity verification providers, email infrastructure providers, and other service providers; and
• public sources or third-party business data sources where permitted by law.

4. How We Use Personal Information

We may use personal information to:

• provide, maintain, and improve the Service;
• create and administer accounts, campaigns, gifts, rewards, referrals, and redemption flows;
• process payments, billing, fulfillment coordination, and account administration;
• send transactional messages, service notices, support communications, legal notices, and, where permitted, promotional communications;
• personalize content and improve campaign and platform performance;
• detect, prevent, investigate, and respond to fraud, abuse, security incidents, and other harmful activity;
• comply with legal obligations and enforce our terms, policies, and agreements;
• develop aggregated or de-identified analytics and business insights; and
• protect the rights, safety, and property of Zerate, our users, recipients, and third parties.

5. Legal Bases for Processing

If and to the extent the GDPR or similar laws apply, Zerate may process personal data on one or more of the following legal bases:

• performance of a contract or steps taken at your request before entering a contract;
• legitimate interests, such as securing the Service, operating campaigns, preventing fraud, improving our products, and communicating with business users and recipients in ways compatible with applicable law;
• compliance with legal obligations; and
• consent, where required by law.

Where Zerate acts on behalf of a business customer in providing the Service, that customer may act as the controller for some data processing activities, and Zerate may act as a processor or service provider for that customer in connection with those activities.

6. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, tags, SDKs, and similar technologies to operate the Service, remember preferences, understand traffic and engagement, improve performance, and support security and analytics.

You can often manage cookies through your browser settings. Blocking some cookies may affect functionality. Where required by law, we will provide additional notice or choice regarding certain cookies and tracking technologies.

7. Disclosures

We may disclose personal information to:

• service providers and contractors that help us operate the Service, such as hosting, analytics, communications, payment, security, customer support, fraud-prevention, and infrastructure providers;
• merchants, business senders, fulfillment providers, and related vendors as necessary to operate campaigns, process claims, or coordinate fulfillment;
• professional advisors, auditors, insurers, and financing or transaction counterparties;
• regulators, law enforcement, courts, or other parties when required by law or to protect rights and safety; and
• parties involved in an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.

We may also disclose de-identified or aggregated information that does not identify you, subject to applicable law.

8. California Privacy Notice

This section supplements the rest of this Privacy Policy and applies to California residents to the extent the California Consumer Privacy Act, as amended, applies.

California residents may have rights to:

• know and access the categories and specific pieces of personal information we collected about them;
• know the categories of sources, purposes, and categories of recipients;
• correct inaccurate personal information;
• delete personal information;
• obtain information about certain disclosures;
• opt out of certain sharing or selling if applicable; and
• not be discriminated against for exercising privacy rights.

California residents may submit privacy requests by contacting privacy@zerate.com. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests on your behalf subject to verification.

Zerate does not sell personal information for money. Depending on how the Service is configured and applicable law, some analytics or advertising-related disclosures could be treated as "sharing" under California law. If Zerate engages in covered activities, we will provide any legally required notices or mechanisms.

9. Rights in Other Jurisdictions

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or port certain personal information, or to withdraw consent where processing is based on consent. Requests may be submitted to privacy@zerate.com.

10. International Transfers

Zerate is based in the United States and may process personal information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws different from those in your jurisdiction.

Where required by law, Zerate will use legally recognized transfer mechanisms or other safeguards for international transfers.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

The Service is not directed to children under 13, and Zerate does not knowingly collect personal information directly from children under 13 through the Service. If you believe a child provided personal information in violation of applicable law, contact privacy@zerate.com.

13. Retention

We retain personal information for as long as necessary for the purposes for which it was collected, including account administration, campaign records, fraud prevention, tax and accounting requirements, legal compliance, dispute resolution, and enforcement of our agreements. Retention periods may vary based on the nature of the data and the context in which it was collected.

14. Do Not Track and Similar Signals

Some browsers transmit "Do Not Track" signals. Because there is not always a consistent industry standard for responding to such signals, Zerate may not respond to all such signals except where required by law. If applicable law requires honoring certain privacy preference signals, Zerate will do so as required.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide additional notice as appropriate. The "Last Updated" date above indicates when this Privacy Policy was last revised.

16. Contact Us

Privacy questions or requests may be sent to privacy@zerate.com. General support questions may be sent to support@zerate.com.

Zerate, Inc.
United States

Legal: legal@zerate.com
Privacy: privacy@zerate.com
DMCA: dmca@zerate.com
Support: support@zerate.com